Gloria Trevi Universe | Frequently asked questions

About Gloria Trevi Universe Membership

What is Gloria Trevi Universe?

It is the official Gloria Trevi fan community. A monthly membership that gives you access to exclusive presales, ticket discounts, unique experiences, an official kit redeemable at the tour (at the moment, only available for Central America shows), priority at events, and monthly raffles exclusively for the Tribu.

How much does the membership cost?

The price is USD 7.99 per month (billed monthly). If you want immediate access to the exclusive presale, you must pay 3 months upfront: USD 23.99. This unlocks your priority access to ticket sales before the general public. At the moment, this benefit applies only to Central America shows.

What benefits does the membership include?

Exclusive presale for members (requires 3 months paid upfront) (at the moment, only for Central America shows) • Ticket discount for all shows • Priority at exclusive events • Official member kit redeemable at the tour At the moment, this benefit applies only to Central America shows. • Access to unique experiences: Backstage tour, Trevi Call • Monthly raffle: every month, tickets, meet & greets, exclusive experiences, and unique surprises are unlocked. More info and subscription: https://gloriatreviuniverse.com/ Follow us on IG: @treviuniverse

How do I subscribe?

Through the official website https://gloriatreviuniverse.com/ Once payment is completed, you will receive a confirmation email with all the details of your active membership. You can also follow us on Instagram @treviuniverse to stay up to date with all the latest news.

Can I cancel my membership at any time?

Yes. You can cancel at any time. The cancellation will take effect at the end of the current billing period. No refunds are issued for unused days within the paid month.

Exclusive Presale

How do I access the exclusive presale?

To access the exclusive presale, your membership must be active with at least 3 months paid upfront (USD 23.99). The presale code will be sent to your registered email address before the sale opening date. Make sure to check your inbox (and spam folder) when the presale date is announced.

How many tickets can I purchase with my presale code?

Each code allows the purchase of up to 2 (two) tickets.

How many presale codes are available?

Spots are limited and assigned in order based on fulfillment of membership conditions.

If I pay the 3 months upfront, do I automatically get the code?

By paying 3 months upfront, you gain the opportunity to redeem a code. Once redeemed, you will receive your presale code at your registered email. Make sure to check your inbox (and spam folder) when the presale date is announced.

Official Kit & Merchandise

What does the Official Member Kit include?

The kit is specially designed for Gloria Trevi Universe fans. The exact contents will be announced soon through the official channels.

Where do I pick up my kit?

The kit is picked up on the day of the show, inside the theater or arena, by presenting your active membership card or proof of membership. No home deliveries are made. Kit distribution only applies to Central America shows and is picked up on the day of the show with your member card. Instructions will be sent out closer to the show date. A valid show ticket is required in order to pick up your official member kit.

Is there merchandise available for purchase separately from the kit?

Official merchandise will be available inside the theaters, venues, or arenas on the day of the show, at the official designated stands.

What happens if I don't pick up my kit on the day of the show?

The kit can only be picked up on the day of the show at the designated point set by the production. There are no alternative pickup options or refunds for uncollected kits, except where required by law.

Monthly Raffles

How do the monthly raffles work?

Every month, an exclusive raffle is held for active Gloria Trevi Universe members. Prizes may include tickets, meet & greets, exclusive experiences, and unique Universe surprises.

How will I know if I won?

Winners will be notified by email and/or through the official channels. The terms and conditions of each raffle are published prior to the draw.

Do I need to do anything to participate in the raffle?

You only need to have an active membership. Participation details for each raffle will be communicated along with its terms and conditions.

Payments & Refunds

In what currency are prices charged?

All prices are expressed in US dollars (USD) and include applicable taxes at the time of the transaction.

Are refunds available?

Package purchases are final sales and are generally non-refundable. The monthly membership can be cancelled at any time, but unused days within the current month are not refunded. In the event of a total cancellation of the show, you may request a refund for the package by writing to soporte@gloriatreviuniverse.com.

What happens if the show is rescheduled?

Your package will remain valid for the new date. We will notify you by email with all the updated details.

Transfers & Show Access

Can I transfer my package to another person?

Yes, if you are unable to attend, you may request a transfer by writing to soporte@gloriatreviuniverse.com. The request must be submitted at least 72 hours before the show. Sending the email does not guarantee approval. You must wait for formal confirmation from the support team.

What do I need to present at the show?

• Valid government-issued ID • Purchase confirmation email or proof of active membership • When applicable, a valid ticket for the same date and city

The production may require additional checks (wristbands, digital validations, etc.).

Contact

How do I contact the Gloria Trevi Universe team?

By email at: soporte@gloriatreviuniverse.com Office hours: Monday to Friday, 9:00 AM to 6:00 PM (Miami, Florida time).